Hi, I'm
Kate
I'm a
Customer Success Manager
About Me
With 5+ years in Enterprise Post Sales and Sales Operations, I'm experienced in building strategic client relationships, delivering data-driven insights, and showcasing value throughout the sales cycle. I'm always looking to add new skills (small round of applause for my first website). Outside of customer-facing responsibilities I've acted as a mentor, cross-functional liaison, and (perhaps most importantly) company intramural kickball captain. In my spare time you can find me solving a crossword puzzle, taking a stab at creating a crossword, or exploring new tools to analyze my crossword solving data.
Account Manager
Arch
11/2025 - Present
- Manage a book of flagship investment firms, with $10.3B assets under administration (AUM)
Operations Manager
Hive Gaming
11/2023 - 11/2025
- Lead CRM overhaul to achieve increased internal visibility and communication, increased email outreach 87% in 5 months
- Designed and delivered new revenue reporting dashboard, decreasing time spent on payroll by 60%
Enterprise Customer Success Manager
Datadog
07/2021 - 03/2023
- Managed 25+ strategic, Enterprise Customers driving $48M annual revenue, supporting >25% revenue growth in 18 months
- Leveraged data to identify opportunities for growth and develop strategic plans to manage complex projects
Senior Account Manager
Hotel Engine
09/2020 - 07/2021
- Managed a portfolio of 100 Mid-Market and Enterprise accounts, driving $22M annual revenue
- Designed data-driven, custom outreach to increase engagement, resulting in 50% more QBRs scheduled
Account Manager
Hotel Engine
09/2019 - 08/2020
- Managed a portfolio of 200 SMB accounts, driving $6M annual revenue, achieved 100% KPI attainment
- Designed and implemented automated outreach to increase engagement
My Projects
NYT Crossword Stats
Interactive dashboard tracking my New York Times crossword solving progress over the years.
RAG Chatbot
A chatbot trained on my own data using Retrieval-Augmented Generation.
Tines — Valentine's RAG Chatbot
A personalized Valentine's chatbot built with RAG, trained on 13,342 iMessages and deployed on Railway.
Lava Lamps — AI Video Loop
Generating an AI video based on the lava lamps in my living room that can effectively loop.